/* Resolve Atende · protótipo (fase 0). Tokens herdados do design system Os Elos (design-system/elos.css). */
@font-face { font-family: "Jost"; font-weight: 400; font-display: swap; src: url(fontes/jost-400.woff) format("woff"); }
@font-face { font-family: "Jost"; font-weight: 500; font-display: swap; src: url(fontes/jost-500.woff) format("woff"); }
@font-face { font-family: "Jost"; font-weight: 600; font-display: swap; src: url(fontes/jost-600.woff) format("woff"); }
@font-face { font-family: "Inter Tight"; font-weight: 400; font-display: swap; src: url(fontes/inter-tight-400.woff) format("woff"); }
@font-face { font-family: "Inter Tight"; font-weight: 500; font-display: swap; src: url(fontes/inter-tight-500.woff) format("woff"); }
@font-face { font-family: "Inter Tight"; font-weight: 600; font-display: swap; src: url(fontes/inter-tight-600.woff) format("woff"); }

:root {
  --papel: #F6F5F2; --papel-2: #ECEAE5; --cartao: #FFFFFF; --tinta: #0E1116; --apoio: #5E636B;
  --linha: rgba(14, 17, 22, .12);
  --azul: #2F6BFF; --vermelho: #E4312B; --amarelo: #FFC400; --verde: #1F8A55; --roxo: #4B2A8C; --laranja: #FF6B1A;
  --azul-texto: #1A4FD6; --vermelho-texto: #B8261F; --amarelo-texto: #7A5800;
  --balao-in: #FFFFFF; --balao-out: #2F6BFF; --balao-out-txt: #FFFFFF; --nota: #FFF4CC; --nota-txt: #5A4100;
  --fundo-conversa: #EFEDE8;
  --f-marca: "Jost", system-ui, sans-serif; --f-texto: "Inter Tight", system-ui, sans-serif;
  --canto: 16px; --canto-p: 10px;
  --sombra: 0 8px 22px rgba(14, 17, 22, .08);
}
:root[data-tema="escuro"] {
  --papel: #0E1116; --papel-2: #171B22; --cartao: #1C2129; --tinta: #F2F1EE; --apoio: #A3A8B0;
  --linha: rgba(242, 241, 238, .12);
  --azul-texto: #7FA3FF; --vermelho-texto: #FF8A84; --amarelo-texto: #FFD34D;
  --balao-in: #222832; --balao-out: #2F6BFF; --nota: #3A3112; --nota-txt: #FFE28A;
  --fundo-conversa: #12161C;
  --sombra: 0 8px 22px rgba(0, 0, 0, .35);
}

*, *::before, *::after { box-sizing: border-box; }
html, body { height: 100%; }
body { display: flex; flex-direction: column; height: 100dvh; }
#raiz { flex: 1; min-height: 0; display: flex; flex-direction: column; }
#raiz > * { flex: 1; min-height: 0; }
body { margin: 0; background: var(--papel); color: var(--tinta); font: 15px/1.45 var(--f-texto); -webkit-font-smoothing: antialiased; }
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; }
h1, h2, h3, p { margin: 0; }
:focus-visible { outline: 2px solid var(--azul); outline-offset: 2px; border-radius: 6px; }
[hidden] { display: none !important; }
.marca { font-family: var(--f-marca); }

/* Faixa de protótipo */
.faixa { background: var(--amarelo); color: #0E1116; font-size: 12.5px; text-align: center; padding: 4px 12px; font-weight: 500; }

/* Estrutura: barra lateral + conteúdo */
.app { display: grid; grid-template-columns: 76px 1fr; }
.lateral { background: var(--tinta); color: var(--papel); display: flex; flex-direction: column; align-items: center; padding: 14px 0; gap: 6px; }
:root[data-tema="escuro"] .lateral { background: #07090C; color: #F2F1EE; }
.lateral .simbolo { width: 40px; margin-bottom: 14px; }
.nav { display: grid; place-items: center; width: 56px; height: 52px; border-radius: 14px; border: 0; background: none; color: inherit; opacity: .62; position: relative; text-decoration: none; }
.nav span { font-size: 10.5px; margin-top: 2px; }
.nav svg { width: 22px; height: 22px; }
.nav:hover { opacity: 1; background: rgba(255,255,255,.07); }
.nav[aria-current="page"] { opacity: 1; background: rgba(47,107,255,.22); }
.nav[aria-current="page"]::before { content: ""; position: absolute; left: -10px; top: 12px; bottom: 12px; width: 4px; border-radius: 4px; background: var(--azul); }
.nav .bolinha { position: absolute; top: 6px; right: 10px; min-width: 17px; height: 17px; border-radius: 9px; background: var(--vermelho); color: #fff; font-size: 10.5px; display: grid; place-items: center; padding: 0 4px; }
.lateral .espaco { flex: 1; }
.avatar { width: 36px; height: 36px; border-radius: 50%; display: grid; place-items: center; font-weight: 600; font-size: 13px; color: #fff; flex: none; position: relative; }
.avatar.on::after { content: ""; position: absolute; right: -1px; bottom: -1px; width: 11px; height: 11px; border-radius: 50%; background: var(--verde); border: 2px solid var(--tinta); }

.tela { overflow: hidden; display: flex; flex-direction: column; min-width: 0; }
.topo { display: flex; align-items: center; gap: 14px; padding: 18px 28px; border-bottom: 1px solid var(--linha); }
.topo h1 { font: 500 26px/1.1 var(--f-marca); letter-spacing: -.01em; }
.topo p { color: var(--apoio); font-size: 14px; }
.topo .acoes { margin-left: auto; display: flex; gap: 10px; }
.rolar { overflow: auto; padding: 24px 28px; flex: 1; }

/* Botões e campos */
.btn { border: 1px solid var(--linha); background: var(--cartao); border-radius: 999px; padding: 9px 16px; font-weight: 500; display: inline-flex; align-items: center; gap: 8px; }
.btn:hover { border-color: var(--apoio); }
.btn.pri { background: var(--azul); border-color: var(--azul); color: #fff; }
.btn.pri:hover { background: #1F5BEF; }
.btn.peq { padding: 6px 12px; font-size: 13.5px; }
.btn svg { width: 16px; height: 16px; }
.icone-btn { width: 36px; height: 36px; border-radius: 50%; border: 0; background: none; display: grid; place-items: center; color: var(--apoio); }
.icone-btn:hover { background: var(--papel-2); color: var(--tinta); }
.icone-btn svg { width: 20px; height: 20px; }
.campo { width: 100%; border: 1px solid var(--linha); background: var(--cartao); border-radius: 12px; padding: 10px 14px; }
.campo:focus { outline: 2px solid var(--azul); border-color: transparent; }
label.rot { display: block; font-size: 13px; font-weight: 500; margin: 14px 0 6px; }
.etq { white-space: nowrap; flex: none; display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 500; padding: 2px 9px; border-radius: 999px; background: var(--papel-2); }
.etq i { width: 8px; height: 8px; border-radius: 50%; display: block; }
.cartao { background: var(--cartao); border: 1px solid var(--linha); border-radius: var(--canto); padding: 18px; }

/* ============ ATENDIMENTO ============ */
.atend { display: grid; grid-template-columns: 340px 1fr 300px; height: 100%; min-height: 0; }
.col { min-height: 0; display: flex; flex-direction: column; }
.lista { border-right: 1px solid var(--linha); background: var(--cartao); }
.lista-topo { padding: 16px 16px 10px; }
.lista-topo h2 { font: 500 22px var(--f-marca); display: flex; align-items: center; gap: 8px; }
.lista-topo h2 .icone-btn { margin-left: auto; }
.busca { position: relative; margin-top: 12px; }
.busca svg { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); width: 16px; color: var(--apoio); }
.busca input { padding-left: 36px; background: var(--papel); border-radius: 999px; }
.filtros { display: flex; gap: 6px; padding: 4px 16px 10px; overflow-x: auto; scrollbar-width: none; }
.filtro { border: 1px solid var(--linha); background: none; border-radius: 999px; padding: 5px 12px; font-size: 13px; white-space: nowrap; }
.filtro[aria-pressed="true"] { background: var(--tinta); color: var(--papel); border-color: var(--tinta); }
.numsel { padding: 0 16px 10px; }
.numsel select { width: 100%; font-size: 13.5px; padding: 7px 10px; border-radius: 10px; border: 1px solid var(--linha); background: var(--papel); }
.convs { overflow: auto; flex: 1; }
.conv { display: grid; grid-template-columns: 44px 1fr auto; gap: 12px; padding: 12px 16px; border: 0; background: none; width: 100%; text-align: left; border-top: 1px solid var(--linha); }
.conv:hover { background: var(--papel); }
.conv[aria-current="true"] { background: rgba(47,107,255,.09); box-shadow: inset 3px 0 var(--azul); }
.conv .avatar { width: 44px; height: 44px; font-size: 15px; }
.conv b { font-weight: 600; display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv .prev { color: var(--apoio); font-size: 13.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv .meta { text-align: right; font-size: 12px; color: var(--apoio); display: flex; flex-direction: column; align-items: flex-end; gap: 4px; }
.conv .nl { background: var(--verde); color: #fff; border-radius: 10px; min-width: 20px; height: 20px; font-size: 11.5px; font-weight: 600; display: grid; place-items: center; padding: 0 6px; }
.conv .linha2 { display: flex; gap: 6px; margin-top: 4px; align-items: center; overflow: hidden; }
.conv .via { font-size: 11px; color: var(--apoio); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-width: 0; }

.conversa { background: var(--fundo-conversa); min-width: 0; }
.conv-topo { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: var(--cartao); border-bottom: 1px solid var(--linha); }
.conv-topo .quem { min-width: 0; }
.conv-topo b, .conv-topo small { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv-topo b { font-weight: 600; }
.conv-topo .acoes { flex: none; }
.conv-topo small { color: var(--apoio); font-size: 12.5px; }
.conv-topo .acoes { margin-left: auto; display: flex; gap: 6px; align-items: center; }
.voltar { display: none; }
.msgs { flex: 1; overflow: auto; padding: 18px 6% 10px; display: flex; flex-direction: column; gap: 6px;
  background-image: radial-gradient(circle at 1px 1px, var(--linha) 1px, transparent 0); background-size: 22px 22px; }
.dia { align-self: center; font-size: 12px; background: var(--cartao); color: var(--apoio); padding: 3px 12px; border-radius: 999px; margin: 8px 0; box-shadow: var(--sombra); }
.balao { max-width: min(560px, 76%); padding: 8px 12px 6px; border-radius: 14px; background: var(--balao-in); box-shadow: 0 1px 1px rgba(14,17,22,.06); align-self: flex-start; position: relative; white-space: pre-wrap; word-wrap: break-word; }
.balao.out { align-self: flex-end; background: var(--balao-out); color: var(--balao-out-txt); border-bottom-right-radius: 4px; }
.balao.in { border-bottom-left-radius: 4px; }
.balao .hora { font-size: 11px; opacity: .7; float: right; margin: 6px 0 -2px 10px; display: inline-flex; gap: 3px; align-items: center; }
.balao .hora svg { width: 15px; height: 15px; }
.balao .autor { font-size: 11.5px; font-weight: 600; opacity: .85; display: block; margin-bottom: 2px; }
.balao.nota { align-self: center; background: var(--nota); color: var(--nota-txt); border: 1px dashed currentColor; max-width: 80%; font-size: 14px; }
.balao.sis { align-self: center; background: none; box-shadow: none; color: var(--apoio); font-size: 12.5px; padding: 2px; }
.audio { display: flex; align-items: center; gap: 10px; min-width: 230px; }
.audio .play { width: 32px; height: 32px; border-radius: 50%; border: 0; background: rgba(255,255,255,.22); color: inherit; display: grid; place-items: center; }
.balao.in .audio .play { background: var(--papel-2); }
.audio .onda { flex: 1; height: 26px; display: flex; align-items: center; gap: 2px; }
.audio .onda i { flex: 1; background: currentColor; opacity: .55; border-radius: 2px; }
.doc { display: flex; gap: 10px; align-items: center; background: rgba(14,17,22,.06); padding: 10px; border-radius: 10px; margin-bottom: 4px; }
.balao.out .doc { background: rgba(255,255,255,.16); }
.doc .tipo { width: 36px; height: 42px; border-radius: 6px; background: var(--vermelho); color: #fff; font-size: 10px; font-weight: 700; display: grid; place-items: center; }

.compor { background: var(--cartao); border-top: 1px solid var(--linha); padding: 10px 14px; position: relative; }
.modo { display: flex; gap: 4px; margin-bottom: 8px; }
.modo button { border: 0; background: none; font-size: 13px; font-weight: 500; padding: 4px 12px; border-radius: 999px; color: var(--apoio); }
.modo button[aria-pressed="true"] { background: var(--papel-2); color: var(--tinta); }
.modo button.nota[aria-pressed="true"] { background: var(--nota); color: var(--nota-txt); }
.caixa { display: flex; align-items: flex-end; gap: 6px; }
.caixa textarea { flex: 1; resize: none; border: 1px solid var(--linha); background: var(--papel); border-radius: 22px; padding: 10px 16px; max-height: 140px; min-height: 42px; }
.caixa textarea:focus { outline: 2px solid var(--azul); border-color: transparent; }
.compor.em-nota textarea { background: var(--nota); color: var(--nota-txt); }
.enviar { width: 42px; height: 42px; border-radius: 50%; border: 0; background: var(--azul); color: #fff; display: grid; place-items: center; flex: none; }
.enviar svg { width: 20px; height: 20px; }
.rapidas { position: absolute; bottom: calc(100% + 6px); left: 14px; right: 14px; background: var(--cartao); border: 1px solid var(--linha); border-radius: 14px; box-shadow: var(--sombra); overflow: hidden; }
.rapidas header { font-size: 12px; color: var(--apoio); padding: 8px 14px; border-bottom: 1px solid var(--linha); }
.rapida { display: block; width: 100%; text-align: left; border: 0; background: none; padding: 9px 14px; }
.rapida:hover, .rapida.ativa { background: var(--papel); }
.rapida b { color: var(--azul-texto); font-weight: 600; margin-right: 8px; }
.rapida span { color: var(--apoio); font-size: 13.5px; }

.ficha { border-left: 1px solid var(--linha); background: var(--cartao); overflow: auto; }
.ficha-topo { text-align: center; padding: 22px 18px 16px; border-bottom: 1px solid var(--linha); }
.ficha-topo .avatar { width: 72px; height: 72px; font-size: 24px; margin: 0 auto 10px; }
.ficha-topo h3 { font: 500 19px var(--f-marca); }
.ficha-topo p { color: var(--apoio); font-size: 13.5px; }
.bloco { padding: 14px 18px; border-bottom: 1px solid var(--linha); }
.bloco h4 { margin: 0 0 10px; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--apoio); font-weight: 600; display: flex; align-items: center; }
.bloco h4 button { margin-left: auto; border: 0; background: none; color: var(--azul-texto); font-size: 12.5px; font-weight: 500; text-transform: none; letter-spacing: 0; }
.dado { display: flex; justify-content: space-between; gap: 10px; font-size: 13.5px; padding: 3px 0; }
.dado span { color: var(--apoio); }
.etqs { display: flex; gap: 6px; flex-wrap: wrap; }
.etapas { display: flex; gap: 3px; margin-top: 6px; }
.etapas i { flex: 1; height: 6px; border-radius: 3px; background: var(--papel-2); }
.etapas i.f { background: var(--azul); }
.tarefa { display: flex; gap: 10px; align-items: flex-start; font-size: 13.5px; padding: 4px 0; }
.tarefa input { margin-top: 3px; accent-color: var(--azul); }
.tarefa small { display: block; color: var(--vermelho-texto); font-size: 12px; }
.hist { font-size: 13px; padding: 5px 0; display: flex; gap: 8px; }
.hist i { width: 8px; height: 8px; border-radius: 50%; margin-top: 6px; flex: none; }

/* Modal */
.veu { position: fixed; inset: 0; background: rgba(14,17,22,.5); display: grid; place-items: center; z-index: 50; padding: 16px; }
.modal { background: var(--cartao); border-radius: 20px; padding: 24px; width: min(440px, 100%); box-shadow: var(--sombra); }
.modal h3 { font: 500 22px var(--f-marca); margin-bottom: 4px; }
.modal p { color: var(--apoio); font-size: 14px; }
.modal .rodape { display: flex; justify-content: flex-end; gap: 8px; margin-top: 20px; }
.opcao { display: flex; align-items: center; gap: 12px; padding: 10px; border-radius: 12px; border: 1px solid var(--linha); margin-top: 8px; width: 100%; background: none; text-align: left; }
.opcao[aria-pressed="true"] { border-color: var(--azul); background: rgba(47,107,255,.08); }
.opcao small { display: block; color: var(--apoio); font-size: 12.5px; }

/* ============ CONEXÕES ============ */
.grade { display: grid; grid-template-columns: repeat(auto-fill, minmax(290px, 1fr)); gap: 16px; }
.numero .cab { display: flex; align-items: center; gap: 12px; }
.numero .cab .ic { width: 44px; height: 44px; border-radius: 12px; background: var(--papel-2); display: grid; place-items: center; }
.numero h3 { font: 500 18px var(--f-marca); }
.numero .tel { color: var(--apoio); font-size: 13.5px; white-space: nowrap; }
.numero .cab > div:nth-child(2) { min-width: 0; }
.numero h3 { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.status { white-space: nowrap; flex: none; display: inline-flex; gap: 6px; align-items: center; font-size: 12.5px; font-weight: 600; padding: 3px 10px; border-radius: 999px; margin-left: auto; }
.status i { width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.status.ok { color: var(--verde); background: rgba(31,138,85,.12); }
.status.cai { color: var(--vermelho-texto); background: rgba(228,49,43,.12); }
.status.aq { color: var(--amarelo-texto); background: rgba(255,196,0,.18); }
.numero .nums { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin: 16px 0; }
.numero .nums div { background: var(--papel); border-radius: 10px; padding: 8px 10px; }
.numero .nums b { font: 500 20px var(--f-marca); display: block; }
.numero .nums span { font-size: 12px; color: var(--apoio); line-height: 1.25; display: block; }
.barra { height: 8px; background: var(--papel-2); border-radius: 4px; overflow: hidden; }
.barra i { display: block; height: 100%; background: var(--azul); border-radius: 4px; }
.barra.am i { background: var(--amarelo); }
.leg { display: flex; justify-content: space-between; font-size: 12.5px; color: var(--apoio); margin-top: 6px; }
.novo { border: 2px dashed var(--linha); background: none; display: grid; place-items: center; text-align: center; min-height: 240px; color: var(--apoio); border-radius: var(--canto); }
.novo:hover { border-color: var(--azul); color: var(--azul-texto); }
.qr-area { display: grid; grid-template-columns: 220px 1fr; gap: 22px; align-items: center; margin-top: 16px; }
.qr { width: 220px; height: 220px; background: #fff; border-radius: 14px; padding: 12px; position: relative; }
.qr svg { width: 100%; height: 100%; }
.qr .centro { position: absolute; inset: 0; margin: auto; width: 44px; height: 44px; background: #fff; border-radius: 10px; padding: 4px; }
.passos { counter-reset: p; padding: 0; margin: 0; list-style: none; }
.passos li { counter-increment: p; display: flex; gap: 10px; font-size: 14px; margin-bottom: 10px; }
.passos li::before { content: counter(p); width: 22px; height: 22px; border-radius: 50%; background: var(--tinta); color: var(--papel); font-size: 12px; font-weight: 600; display: grid; place-items: center; flex: none; }
.aviso { display: flex; gap: 10px; background: rgba(255,196,0,.16); border: 1px solid rgba(255,196,0,.5); color: var(--amarelo-texto); border-radius: 12px; padding: 10px 14px; font-size: 13.5px; margin-top: 14px; }
.aviso svg { width: 18px; flex: none; margin-top: 1px; }

/* ============ FUNIL ============ */
.kanban { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(250px, 1fr); gap: 14px; overflow-x: auto; padding-bottom: 8px; align-items: start; }
.coluna { background: var(--papel-2); border-radius: var(--canto); padding: 12px; min-height: 300px; }
.coluna header { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; }
.coluna header i { width: 10px; height: 10px; border-radius: 50%; }
.coluna header b { font: 500 16px var(--f-marca); }
.coluna header span { margin-left: auto; font-size: 12.5px; color: var(--apoio); }
.coluna .soma { font-size: 12.5px; color: var(--apoio); margin-bottom: 10px; }
.card { background: var(--cartao); border-radius: 12px; padding: 12px; margin-bottom: 8px; border: 1px solid var(--linha); cursor: grab; }
.card:active { cursor: grabbing; }
.card.arrastando { opacity: .45; }
.coluna.alvo { outline: 2px dashed var(--azul); outline-offset: -4px; }
.card b { display: block; font-weight: 600; font-size: 14px; }
.card small { color: var(--apoio); font-size: 12.5px; }
.card .pe { display: flex; align-items: center; justify-content: space-between; margin-top: 10px; }
.card .valor { font-weight: 600; font-size: 13.5px; }
.card .avatar { width: 24px; height: 24px; font-size: 10px; }

/* ============ CAMPANHAS ============ */
.camp-grid { display: grid; grid-template-columns: 1.15fr 1fr; gap: 18px; align-items: start; }
.tabela { width: 100%; border-collapse: collapse; font-size: 14px; }
.tabela th { text-align: left; font-size: 12px; color: var(--apoio); font-weight: 600; text-transform: uppercase; letter-spacing: .05em; padding: 8px 10px; border-bottom: 1px solid var(--linha); }
.tabela td { padding: 12px 10px; border-bottom: 1px solid var(--linha); vertical-align: middle; }
.tabela tr:hover td { background: var(--papel); }
.funil-mini { display: flex; height: 8px; border-radius: 4px; overflow: hidden; background: var(--papel-2); width: 140px; gap: 2px; }
.funil-mini i { display: block; }
.trava { display: flex; gap: 12px; align-items: flex-start; padding: 10px 0; border-top: 1px solid var(--linha); }
.trava:first-of-type { border-top: 0; }
.trava .chave { margin-left: auto; }
.trava b { font-weight: 600; font-size: 14px; display: block; }
.trava small { color: var(--apoio); font-size: 12.5px; }
.chave { width: 40px; height: 24px; border-radius: 12px; background: var(--papel-2); border: 0; position: relative; flex: none; }
.chave::after { content: ""; position: absolute; left: 3px; top: 3px; width: 18px; height: 18px; border-radius: 50%; background: #fff; box-shadow: 0 1px 3px rgba(0,0,0,.25); transition: transform .2s; }
.chave[aria-checked="true"] { background: var(--verde); }
.chave[aria-checked="true"]::after { transform: translateX(16px); }
.var { font-size: 12px; border: 1px solid var(--linha); background: var(--papel); border-radius: 999px; padding: 2px 9px; }
.previa-cel { background: var(--fundo-conversa); border-radius: 18px; padding: 16px; margin-top: 10px; display: flex; flex-direction: column; }
.passo-camp { display: flex; gap: 6px; margin-bottom: 16px; }
.passo-camp span { flex: 1; font-size: 12.5px; color: var(--apoio); border-top: 3px solid var(--papel-2); padding-top: 6px; }
.passo-camp span.f { border-color: var(--azul); color: var(--tinta); font-weight: 500; }

/* ============ PAINEL ============ */
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 18px; }
.kpi span { font-size: 13px; color: var(--apoio); }
.kpi b { font: 500 34px/1.1 var(--f-marca); display: block; margin: 6px 0 2px; letter-spacing: -.01em; }
.kpi small { font-size: 12.5px; color: var(--apoio); }
.kpi small.bom { color: var(--verde); }
.dois { display: grid; grid-template-columns: 1.4fr 1fr; gap: 14px; }
.cartao h3 { font: 500 18px var(--f-marca); margin-bottom: 14px; }
.barras { display: flex; align-items: flex-end; gap: 10px; height: 180px; border-bottom: 1px solid var(--linha); padding: 0 4px; }
.barras div { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; height: 100%; gap: 6px; }
.barras i { width: 100%; max-width: 34px; background: var(--azul); border-radius: 4px 4px 0 0; display: block; }
.barras small { font-size: 11.5px; color: var(--apoio); }
.eixo { display: flex; gap: 10px; padding: 6px 4px 0; }
.eixo span { flex: 1; text-align: center; font-size: 12px; color: var(--apoio); }
.rank { display: grid; grid-template-columns: 28px 1fr auto; gap: 10px; align-items: center; padding: 8px 0; border-top: 1px solid var(--linha); font-size: 14px; }
.rank:first-of-type { border-top: 0; }
.rank .avatar { width: 28px; height: 28px; font-size: 11px; }
.rank .mini { height: 6px; background: var(--papel-2); border-radius: 3px; margin-top: 4px; overflow: hidden; }
.rank .mini i { display: block; height: 100%; background: var(--azul); }

/* ============ LOGIN ============ */
.login { overflow: auto; display: grid; grid-template-columns: 1fr 1fr; }
.login .arte { background: var(--tinta); color: #F2F1EE; padding: 48px; display: flex; flex-direction: column; justify-content: space-between; position: relative; overflow: hidden; }
.login .arte h2 { font: 500 clamp(32px, 4vw, 52px)/1.05 var(--f-marca); letter-spacing: -.02em; max-width: 12ch; }
.login .arte p { color: #A3A8B0; max-width: 40ch; margin-top: 14px; }
.login .arte .circ { position: absolute; border-radius: 50%; mix-blend-mode: screen; opacity: .9; }
.login .form { display: grid; place-items: center; padding: 32px 16px; }
.login form { width: min(380px, 100%); }
.login h1 { font: 500 30px var(--f-marca); margin-bottom: 4px; }
.login .sub { color: var(--apoio); margin-bottom: 10px; }
.login .btn.pri { width: 100%; justify-content: center; margin-top: 20px; padding: 12px; }
.login .ok { font-size: 13px; color: var(--apoio); margin-top: 16px; text-align: center; }

.tema-btn { position: fixed; right: 16px; bottom: 16px; z-index: 40; background: var(--cartao); box-shadow: var(--sombra); border: 1px solid var(--linha); }

/* Responsivo */
@media (max-width: 1180px) { .atend { grid-template-columns: 320px 1fr; } .ficha { display: none; } .kpis { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 900px) { .camp-grid, .dois { grid-template-columns: 1fr; } .login { grid-template-columns: 1fr; } .login .arte { display: none; } }
@media (max-width: 760px) {
  .app { grid-template-columns: 1fr; grid-template-rows: 1fr auto; }
  .lateral { flex-direction: row; justify-content: space-around; padding: 4px 6px; order: 2; }
  .lateral .simbolo, .lateral .espaco, .lateral .avatar { display: none; }
  .nav[aria-current="page"]::before { display: none; }
  .atend { grid-template-columns: 1fr; }
  .atend.com-conversa .lista { display: none; }
  .atend:not(.com-conversa) .conversa { display: none; }
  .voltar { display: grid; }
  .conv-topo .txt { display: none; }
  .conv-topo .btn { padding: 8px; }
  .faixa { font-size: 11px; }
  .tema-btn { bottom: 84px; right: 12px; }
  body:has(.com-conversa) .tema-btn { display: none; }
  .app { grid-template-rows: minmax(0,1fr) auto; }
  .tela { min-height: 0; }
  .topo { padding: 14px 16px; flex-wrap: wrap; } .rolar { padding: 16px; }
  .msgs { padding: 14px 10px; }
  .qr-area { grid-template-columns: 1fr; justify-items: center; }
  .kpis { grid-template-columns: 1fr 1fr; } .kpi b { font-size: 26px; }
  .tabela .esc { display: none; }
}

/* ============ v2: áudio, ferramentas de PC e painel completo ============ */
.eu { border: 0; background: none; padding: 0; position: relative; border-radius: 50%; }
.eu > i { position: absolute; right: -1px; bottom: -1px; width: 12px; height: 12px; border-radius: 50%; border: 2px solid var(--tinta); }
.kbd-btn { margin-left: auto; font: 500 11.5px var(--f-texto); border: 1px solid var(--linha); background: var(--papel); border-radius: 7px; padding: 3px 8px; color: var(--apoio); }
.kbd-btn:hover { color: var(--tinta); border-color: var(--apoio); }
.lista-topo h2 .icone-btn { margin-left: 0; }
.meu-status { display: inline-flex; align-items: center; gap: 7px; margin-top: 8px; border: 0; background: var(--papel); border-radius: 999px; padding: 4px 12px; font-size: 12.5px; color: var(--apoio); }
.meu-status i { width: 9px; height: 9px; border-radius: 50%; }
kbd { font: 600 11.5px var(--f-texto); background: var(--papel-2); border: 1px solid var(--linha); border-bottom-width: 2px; border-radius: 6px; padding: 1px 7px; color: var(--tinta); }

.ferr { margin-left: auto; display: flex; align-items: center; gap: 2px; }
.ferr .icone-btn { width: 32px; height: 32px; }
.ferr .icone-btn svg { width: 19px; height: 19px; }
.assin { border: 1px solid var(--linha); background: none; border-radius: 999px; font-size: 12.5px; padding: 3px 10px; margin-left: 4px; color: var(--apoio); }
.assin[aria-pressed="true"] { background: rgba(47,107,255,.12); border-color: var(--azul); color: var(--azul-texto); }
.emojis { display: grid; grid-template-columns: repeat(12, 1fr); padding: 8px; gap: 2px; }
.emojis button { border: 0; background: none; font-size: 22px; padding: 4px; border-radius: 8px; }
.emojis button:hover { background: var(--papel); }

.gravacao { display: flex; align-items: center; gap: 10px; }
.gravacao .rec { width: 12px; height: 12px; border-radius: 50%; background: var(--vermelho); animation: pisca 1s infinite; flex: none; }
.gravacao.pausada .rec { animation: none; opacity: .4; }
.gravacao b { font-variant-numeric: tabular-nums; font-weight: 600; min-width: 38px; }
.onda-viva { flex: 1; height: 34px; display: flex; align-items: center; justify-content: flex-end; gap: 2px; overflow: hidden; background: var(--papel); border-radius: 18px; padding: 0 12px; }
.onda-viva i { width: 3px; flex: none; background: var(--azul); border-radius: 2px; min-height: 3px; }
@keyframes pisca { 50% { opacity: .25; } }

.audio .onda i.on { opacity: 1; }
.audio .vel { border: 0; background: rgba(255,255,255,.22); color: inherit; border-radius: 999px; font-size: 11.5px; font-weight: 600; padding: 2px 7px; }
.balao.in .audio .vel { background: var(--papel-2); }
.transcrever { border: 0; background: none; color: var(--azul-texto); font-size: 12.5px; font-weight: 500; padding: 4px 0 0; }
.trans { font-size: 13.5px; background: var(--papel); border-radius: 8px; padding: 6px 9px; margin-top: 6px; color: var(--tinta); }
.balao.agendada { opacity: .75; border: 1px dashed rgba(255,255,255,.7); }
.balao.achou { outline: 3px solid var(--amarelo); outline-offset: 2px; }
.busca-conv { display: flex; align-items: center; gap: 10px; padding: 8px 16px; background: var(--cartao); border-bottom: 1px solid var(--linha); font-size: 13px; color: var(--apoio); }
.busca-conv .campo { padding: 7px 12px; max-width: 360px; }
.conversa { position: relative; }
.soltar { position: absolute; inset: 0; z-index: 5; background: rgba(47,107,255,.12); backdrop-filter: blur(2px); display: grid; place-items: center; border: 3px dashed var(--azul); border-radius: 12px; margin: 8px; }
.soltar div { background: var(--cartao); padding: 24px 32px; border-radius: 18px; text-align: center; display: grid; justify-items: center; gap: 6px; box-shadow: var(--sombra); color: var(--azul-texto); }
.soltar small { color: var(--apoio); }
.atalhos-ficha { display: flex; gap: 8px; justify-content: center; margin-top: 12px; }

.veu.leve { background: transparent; display: block; }
.veu.topo-veu { place-items: start center; padding-top: 12vh; }
.menu { position: fixed; background: var(--cartao); border: 1px solid var(--linha); border-radius: 14px; box-shadow: var(--sombra); padding: 6px; width: 260px; }
.menu button { display: flex; align-items: center; gap: 10px; width: 100%; border: 0; background: none; padding: 9px 10px; border-radius: 10px; text-align: left; flex-wrap: wrap; }
.menu button:hover, .menu button[aria-pressed="true"] { background: var(--papel); }
.menu button i { width: 10px; height: 10px; border-radius: 50%; }
.menu button small { width: 100%; padding-left: 20px; color: var(--apoio); font-size: 12px; margin-top: -2px; }
.menu hr { border: 0; border-top: 1px solid var(--linha); margin: 6px 0; }
.menu label { display: flex; gap: 8px; align-items: center; font-size: 13.5px; padding: 6px 10px; }
.menu input { accent-color: var(--azul); }
.paleta { background: var(--cartao); border-radius: 18px; width: min(620px, 100%); box-shadow: 0 30px 80px rgba(0,0,0,.35); overflow: hidden; }
.paleta .busca { margin: 0; padding: 12px; border-bottom: 1px solid var(--linha); }
.paleta .busca svg { left: 26px; }
.paleta .busca input { font-size: 16px; padding-top: 12px; padding-bottom: 12px; }
.pl { max-height: 50vh; overflow: auto; padding: 6px; }
.pl button { display: flex; align-items: center; gap: 12px; width: 100%; border: 0; background: none; padding: 10px 12px; border-radius: 10px; text-align: left; }
.pl button svg { width: 18px; color: var(--apoio); flex: none; }
.pl button small { margin-left: auto; color: var(--apoio); font-size: 12.5px; }
.pl button.ativa { background: rgba(47,107,255,.1); }
.paleta footer { display: flex; gap: 16px; padding: 8px 14px; border-top: 1px solid var(--linha); font-size: 12px; color: var(--apoio); }
.atalhos { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 20px; margin-top: 16px; }
.atalhos div { display: flex; flex-direction: column; gap: 3px; }
.atalhos small { color: var(--apoio); font-size: 12.5px; }
.toast { position: fixed; left: 50%; bottom: 28px; transform: translateX(-50%); background: var(--tinta); color: var(--papel); padding: 10px 18px; border-radius: 999px; font-size: 14px; z-index: 60; box-shadow: var(--sombra); transition: opacity .3s, transform .3s; }
.toast.sai { opacity: 0; transform: translate(-50%, 10px); }

/* Painel do gestor */
.painel .sec { font: 500 20px var(--f-marca); margin: 6px 0 12px; display: flex; align-items: center; gap: 10px; }
.vivo { display: inline-flex; align-items: center; gap: 6px; font: 600 12px var(--f-texto); color: var(--verde); background: rgba(31,138,85,.12); padding: 3px 10px; border-radius: 999px; }
.vivo i { width: 8px; height: 8px; border-radius: 50%; background: var(--verde); animation: pisca 1.6s infinite; }
.agora { margin-bottom: 22px; }
.kpis-agora .kpi b { font-size: 30px; }
.kpi small.ruim { color: var(--vermelho-texto); }
.tres { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }
.linha-lista { display: grid; grid-template-columns: 32px 1fr auto; gap: 10px; align-items: center; padding: 7px 0; border-top: 1px solid var(--linha); font-size: 14px; }
.linha-lista:first-of-type { border-top: 0; }
.linha-lista .avatar { width: 32px; height: 32px; font-size: 11px; }
.linha-lista b { font-weight: 600; display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.linha-lista small { color: var(--apoio); font-size: 12.5px; display: flex; align-items: center; gap: 5px; }
.pt { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.espera { font-weight: 600; color: var(--vermelho-texto); font-size: 13.5px; font-variant-numeric: tabular-nums; }
.qtd { font-size: 13px; color: var(--apoio); }
.alerta { display: flex; gap: 10px; padding: 9px 10px; border-radius: 12px; margin-bottom: 8px; font-size: 13.5px; }
.alerta svg { width: 18px; flex: none; margin-top: 2px; }
.alerta b { font-weight: 600; display: block; }
.alerta small { color: var(--apoio); font-size: 12.5px; }
.alerta.r { background: rgba(228,49,43,.09); } .alerta.r svg { color: var(--vermelho-texto); }
.alerta.a { background: rgba(255,196,0,.13); } .alerta.a svg { color: var(--amarelo-texto); }
.leg-g { display: flex; align-items: center; gap: 6px; font-size: 12.5px; color: var(--apoio); margin: -6px 0 12px; }
.leg-g i { width: 10px; height: 10px; border-radius: 3px; display: inline-block; }
.barras .par { display: flex; align-items: flex-end; gap: 2px; height: 100%; width: 100%; justify-content: center; }
.barras .par i { width: 45%; max-width: 26px; }
.barras .par i.ped { background: var(--amarelo); }
.calor { display: grid; grid-template-columns: 34px repeat(10, 1fr); gap: 3px; align-items: center; }
.calor small { font-size: 11.5px; color: var(--apoio); text-align: center; }
.calor i { aspect-ratio: 1.5; border-radius: 4px; display: block; }
.insight { font-size: 13.5px; background: var(--papel); border-radius: 12px; padding: 10px 12px; margin-top: 14px; }
.hb { margin-bottom: 12px; }
.hb-t { display: flex; justify-content: space-between; font-size: 13.5px; margin-bottom: 5px; align-items: center; }
.hb-t b { font-weight: 600; font-variant-numeric: tabular-nums; }
.hb-b { height: 10px; background: var(--papel-2); border-radius: 5px; overflow: hidden; }
.hb-b i { display: block; height: 100%; background: var(--azul); border-radius: 5px; }
.hb-b.am i { background: var(--amarelo); }
.hb small { font-size: 12px; color: var(--apoio); }
.mini { height: 5px; background: var(--papel-2); border-radius: 3px; margin-top: 4px; overflow: hidden; width: 80px; }
.mini i { display: block; height: 100%; background: var(--azul); }
.tab-rolar { overflow-x: auto; }
.filtros-painel .campo { width: auto; padding: 8px 12px; }
.dica { position: fixed; z-index: 70; background: var(--tinta); color: var(--papel); font-size: 12.5px; padding: 5px 10px; border-radius: 8px; pointer-events: none; white-space: nowrap; }
@media (max-width: 1180px) { .tres { grid-template-columns: 1fr; } .filtros-painel { flex-wrap: wrap; } }
@media (max-width: 760px) { .ferr .assin, .ferr [data-pop="agendar"] { display: none; } .atalhos { grid-template-columns: 1fr; } .topo .acoes { margin-left: 0; } .emojis { grid-template-columns: repeat(8, 1fr); } }